Refund policy
A) Yearly Maintenance
- Sonir is focused towards keeping its customers at ease by offering them a Yearly Maintenance for their jewellery.
- To keep your jewellery young and cheerful SONIR provides complimentary cleaning and inspection once a year.
- Our Yearly Maintenance facility will be no longer valid if any third party jeweller has done any work on the jewellery.
B) Exchange & Buyback Policy
1) Return of Product
- All Sonir jewellery is handcrafted by artisans using various simple and complicated techniques which may not be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
- The product can be returned or exchanged along with the certificate at current prevailing value, with deduction towards making charges & taxes.
- In case of product shipped to us for exchange or buyback Sonir will charge a nominal shipping charge of 2% of the product value or the actual shipping cost whichever is lower.
- Sonir shall not accept any jewellery which shows any type of alteration done by any third party jeweller, further all benefits towards the product will be nullified.
- Sonir reserves the right to correct the valuation of the product based on its quality inspection.
2) Lifetime Exchange/Upgrade Policy
- Exchange or upgrade your jewellery anytime in the future.
- Get credit at prevailing price of metal @ 100% and diamond @ 100% of the goods exchanged except for making charges and taxes.
- In the event the item is damaged, or missing stones or certificates, proportional amount would be deducted from exchange value
- Making charges & taxes would be deducted from the exchange value offered.
3) Buyback Policy
- Sell your jewellery back to us
- Get 100% value of metal weight at the prevailing metal rate
- Sonir offers 90% value of diamonds at prevailing market price
- In case of any discount given at the time of original purchase will be deducted from the exchange amount.